1. Introduction

This Privacy Policy applies to the collection and processing of personal data by KORA Beauty ("we", "us", and "our") in connection with our website, customer service channels, and the orders you place with us.

By visiting our website and/or purchasing from us, you agree to the handling of your personal data in accordance with this Privacy Policy.

Our website is hosted on Shopify. Shopify's handling of data on its platform is described in Shopify's own Privacy Policy.

This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan.

2. Personal Data We Collect

Personal Data means information that can be used to identify an individual.

We may collect the following information:

Contact Information: Your name, delivery address, phone number, and email address.

Order Information: Products purchased, order numbers, order amounts, payment method, and delivery, return, or exchange history.

Communication Information: Messages and inquiries you send to us through WhatsApp, email, telephone, SMS, or social media.

Account Information: Login details and saved addresses if you create an account with us.

Reviews and Feedback: Any reviews, comments, or feedback you voluntarily provide.

We may also automatically collect information when you visit our website, including your device type, browser type, IP address, pages viewed, products viewed, products added to your cart, and the source that brought you to our website.

We may receive certain information from third parties, including delivery updates from courier partners and payment confirmations from payment service providers.

3. How We Use Your Personal Data

We may use your Personal Data to process, confirm, and deliver your orders.

We may use your information to communicate with you about your orders, deliveries, returns, exchanges, refunds, and customer service requests.

We may use your information to process and confirm payments.

We may use your information to prevent and detect fraud, fake orders, abuse, or other illegal activity.

We may use your information to comply with applicable legal, tax, accounting, and regulatory requirements.

Where you have agreed to receive marketing communications, we may send you promotional offers, product updates, and other information about KORA Beauty.

We may use reviews and feedback that you voluntarily submit to improve our products and services.

We may also use information to analyze website performance, improve our advertising, improve customer experience, and resolve disputes.

4. Who We Share Your Personal Data With

We may share relevant Personal Data with courier companies to deliver your orders. This may include your name, delivery address, phone number, and order information.

If you make an online payment, your payment information may be collected and processed by the relevant payment service provider. We do not intentionally store your complete card number, card PIN, wallet PIN, or one-time password.

We may use WhatsApp, SMS, email, and other communication services to communicate with you about your orders and customer service requests.

We may share relevant information with Shopify and other trusted service providers that help us operate our website, process orders, provide customer support, and manage our business.

We may also share information with analytics and advertising platforms as described in the Cookies, Analytics and Advertising section of this Privacy Policy.

We may disclose Personal Data where required by law or where necessary to protect our rights, customers, or the public.

KORA Beauty does not sell your Personal Data to third parties.

5. How We Protect Your Personal Data

We take reasonable measures to protect your Personal Data against unauthorized access, loss, destruction, alteration, misuse, or disclosure.

We maintain appropriate technical, organizational, and administrative safeguards designed to protect the information we collect.

No method of transmission over the internet or electronic storage is completely secure.

KORA Beauty will never ask you for your card PIN, wallet PIN, or one-time password. Please do not share these details with anyone claiming to represent KORA Beauty.

6. How Long We Store Your Information

We retain Personal Data only for as long as reasonably necessary to fulfil the purposes for which it was collected.

Order and delivery information may be retained as necessary for processing returns, exchanges, refunds, customer service, fraud prevention, accounting, legal obligations, and other legitimate business purposes.

If you create an account with us, we may retain your account information for as long as your account remains active or as required for legitimate business or legal purposes.

7. Your Rights and Choices

Depending on applicable law, you may request access to the Personal Data we hold about you.

You may also request correction of inaccurate information or deletion of information that we are not legally required to retain.

You may request to stop receiving marketing communications from us at any time.

To make a privacy-related request, please contact us using the email address provided in the Contact section below.

We may need to verify your identity before processing certain requests.

You may still receive essential communications relating to your orders, deliveries, payments, returns, exchanges, or customer service requests even after opting out of marketing communications.

8. Cookies, Analytics and Advertising

Our website may use cookies and similar technologies to keep your shopping cart functioning, remember your preferences, understand how visitors use our website, and measure the effectiveness of our advertising.

We may use analytics and advertising services such as Meta, Google, TikTok, and Snapchat.

These services may use cookies, pixels, or similar technologies to measure website activity, understand customer interactions, improve advertising, and display relevant advertisements.

These third-party services process information according to their own privacy policies.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

9. Children

Our website and products are intended for adults.

We do not knowingly collect Personal Data from children.

If you believe that a child has provided us with Personal Data, please contact us so that we can take appropriate steps to delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable laws.

The latest version will always be published on this page together with the "Last updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact

KORA Beauty

Location:

Email: